Working at Norwood House
12 Westbourne Grove, Scarborough, YO11 2DJ
Operated by Comfy Care Homes Limited
20 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"A supportive culture with a liked new manager and enough staff on duty, but no activities programme and weak management oversight hold it back."
Safety & Risk
5/10
!
Staff followed government guidance in relation to PPE and IPC. All staff had undertaken training in infection prevention and control. Per 2021 inspection.
Staff Culture
6/10
✓
People, relatives and staff provided positive comments about the new manager. Staff told us they were encouraged to share their views. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
There was enough staff on duty to provide support to people; people confirmed there were enough staff. Per 2019 comprehensive inspection.
Training & Dev
4/10
!
Training records were incomplete. Regular recorded supervisions had not taken place. Per 2019 comprehensive inspection.
Management
4/10
!
The quality assurance processes in place were not effective. There was a lack of provider oversight. Per 2019 comprehensive inspection.
Programmes
2/10
✕
'There are no activities here.' People were not provided with sufficient stimulation and activities. Per 2019 comprehensive inspection.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
'There are no activities here. It is a shame really to see [person's name] just sat with no stimulation.' Per 2019 comprehensive inspection.
Only basic training with incomplete records and no regular supervisions.
Training records were incomplete. Regular recorded supervisions had not taken place and records to evidence new staff had completed an induction had not been kept. Per 2019 comprehensive inspection.
Management oversight is weak and quality checks don't spot issues early.
The quality assurance processes in place were not effective. They had failed to identify and address the shortfalls we found. There was a lack of provider oversight. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews