Last updated: 10 February 2026
"Good training, regular supervisions, sufficient staffing and a supportive team, but no permanent manager and medication errors undermine it."
When checking people's medicines, we found staff had not administered one person's tablets, but had signed for them... There were some shortfalls in infection control procedures.
Staff told us they worked well together as a team. They said they would feel confident to discuss any concerns with their manager.
There were sufficient staff to meet people's needs. Rotas showed shifts were covered, including through use of agency staff when required.
Staff had completed a range of training that would help provide them with the skills and knowledge they needed... Staff received regular supervisions.
The registered manager had left the employment of the provider five days prior to our inspection.
We observed some activities taking place during the inspection... However, activities did not engage everyone living at the home.
No permanent manager in place, so leadership relies on the deputy and area manager which feels unstable day to day.
The registered manager had recently left the service. The deputy manager was receiving support from the area manager to run the home day to day.
Medication mistakes like signing for drugs not given and unclean areas make safety feel unreliable.
Staff had not administered one person's tablets, but had signed for them on the medicines administration record... Some areas of the home were visibly unclean.
Few activities and limited community outings mean the role is mostly routine personal care with little variety.
Activities did not engage everyone living at the home, and reports from relatives and staff indicated perceived barriers such as the weather, finances and transport.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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