Working at Norwood Drive

No permanent manager in place, so leadership relies on the deputy and area manager which feels unstable day to day.

The registered manager had recently left the service. The deputy manager was receiving support from the area manager to run the home day to day.

Medication mistakes like signing for drugs not given and unclean areas make safety feel unreliable.

Staff had not administered one person's tablets, but had signed for them on the medicines administration record... Some areas of the home were visibly unclean.

Few activities and limited community outings mean the role is mostly routine personal care with little variety.

Activities did not engage everyone living at the home, and reports from relatives and staff indicated perceived barriers such as the weather, finances and transport.