Working at Norwood - 60 Carlton Avenue

The service had robust systems and processes to safeguard people from harm and abuse. The service used positive behaviour support (PBS)... Medicines were managed safely... Accidents were documented... and analysed by the registered manager.

Staff felt they were extremely well supported by the management team. A staff member told us, 'It is not work, I love coming here and support people and see them grow, gain more independence, a smile is very rewarding.'

Care staff had completed essential training and we saw from records they were up to date. Staff had received specific mandatory training in the management and response to behaviours when people get distressed and training specific to people with a learning disability and autistic people. Staff competency was assessed annually.

Staff spoke highly about the registered manager: '[Managers name] is excellent, he listens and supports development.' Another staff said, 'Nothing is too much for [name], he is part of the team and is always available to help.'

The service purchased an alternative and augmentative (AAC) App... introduced 'OrCam' which is assistive technology... Activities included colleges and day centres, cinema, bowling, discos, shopping, walks in the park, annual holidays chosen by people, day trips and attending the local synagogue.