Last updated: 9 February 2026
"Exceptional caring culture and stable longstanding staff team with comprehensive training, although recent manager departure means leadership transition."
Good systems in place to protect people from risk of abuse... Risks were assessed... Medicines were stored and managed safely... innovative in supporting people to prepare and take their own medicines.
Staff demonstrated an exceptionally caring approach... 'We love them. They love us'... 'It is a very good home to work in. Everything is done well.' Staff told us they thought the teamwork... was excellent.
Staffing levels met people's needs including one to one support for three people who had high needs. Staff worked well as a team... consistent longstanding staff team.
Staff completed suitable training... Care Certificate and other nationally recognised qualifications... training in epilepsy, autism awareness, Makaton... virtual reality dementia training. Staff said they had all the training they needed.
The service was well led with a programme of audits carried out by the registered manager and the provider to ensure a high quality person-centred service was provided. Staff had regular supervision and appraisals and felt well supported.
Range of interests supported including horse riding, swimming, cinema, pottery, music therapy, sensory room, cultural events like Purim party for 300; structured positive behaviour support activities with task analysis and social stories.
Home manager recently left and a new one is starting after training, so some leadership transition happening now.
The home manager had recently left and the staff team had helped each person prepare for this change... A new manager was due to start shortly after the inspection who would be trained by the registered manager.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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