Working at Norwood - 159a Station Road

Good systems in place to protect people from risk of abuse... Risks were assessed... Medicines were stored and managed safely... innovative in supporting people to prepare and take their own medicines.

Staff demonstrated an exceptionally caring approach... 'We love them. They love us'... 'It is a very good home to work in. Everything is done well.' Staff told us they thought the teamwork... was excellent.

Staffing levels met people's needs including one to one support for three people who had high needs. Staff worked well as a team... consistent longstanding staff team.

Staff completed suitable training... Care Certificate and other nationally recognised qualifications... training in epilepsy, autism awareness, Makaton... virtual reality dementia training. Staff said they had all the training they needed.

Range of interests supported including horse riding, swimming, cinema, pottery, music therapy, sensory room, cultural events like Purim party for 300; structured positive behaviour support activities with task analysis and social stories.