Working at Norwood
14 Park Road, Ipswich, IP1 3ST
Operated by Methodist Homes
46 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Clear leadership and strong safety practices with good training and positive team culture, although activities lack specialist therapies and COVID caused staffing pressures."
Safety & Risk
9/10
✓
2022 IPC inspection: 'Assured' on preventing infections, PPE use, testing, vaccination compliance, outbreak management, premises hygiene.
Staff Culture
8/10
✓
Per 2017: 'Staff we spoke with were very positive about working at Norwood... "We work as team... well supported... approachable helpful people"'
Staffing Levels
7/10
✓
Per 2017: 'enough staff... over-recruited by 10%... rotas stable with same staff'; 2022: measures to mitigate COVID-19 staff pressures.
Training & Dev
8/10
✓
Per 2017: 'on-going training and support... 100% training attendance... NVQs, care certificate, dementia champions, regular supervision'
Management
9/10
✓
Per 2017 comprehensive inspection: 'clear visible leadership from the registered manager... walked around the service... Staff: "The manager is very good... embodies that ethos" universally praised.
Programmes
6/10
✓
2022: 'Activities were ongoing to improve wellbeing'; per 2017: dedicated activities co-ordinator, varied programme incl trips, school choirs, sports day, volunteers shop.
Points to consider
Staff numbers are usually stable and planned ahead, but COVID caused pressures that needed special fixes.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
There is a regular activities programme with outings and community events run by a coordinator, but no specialist therapies or cutting-edge approaches.
Per 2017: staff team led by... activities co-ordinator to support people... programme of activities which ran seven days a week including... trips out... entertainers... school choirs
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews