Working at Norton Lodge Care Home Ltd
142 Norton Road, Stourbridge, DY8 2TA
Operated by Norton Lodge Care Homes Limited
18 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff appreciate the visible manager, positive team culture and excellent training, but no feedback on easy workloads or varied morning activities."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: Assured provider preventing infections, meeting shielding/social distancing, using PPE effectively, accessing testing, managing outbreaks; per 2018 staff aware of safeguarding, safe medicines.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'We are a team here'; 'I love working here'; staff felt supported, views listened to; relaxed atmosphere with laughter.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'There were sufficient staff'; 'no one had to wait for assistance'; agency staff were not used, permanent staff covered absences.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received induction and ongoing training including End of Life, Dementia; 'Training here is excellent'; regular supervisions and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff spoke of the openness and visibility of the registered manager; 'The manager comes to see me every day'; staff felt views listened to.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Mornings quieter with 1-1 discussions, reminiscence, bingo, dominoes; afternoons indoor bowling, Mexican party, outings, tuck shop.
Points to consider
Staffing levels are sufficient with no agency staff needed, but no word from care workers on easy workloads or time for personalised care.
People told us that there were sufficient staff to care for them... no one had to wait for assistance. The deputy manager told us that agency staff were not used and permanent staff who people knew well covered any absences.
Activities are varied with games, parties, and outings, but mornings mostly quiet chats and simple games with no activities coordinator.
We found that mornings were quieter with only sedentary activities such as 1-1 discussions and reminiscence activities, bingo or dominoes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews