Working at Norton Lodge
18 Norton Village, Runcorn, WA7 6QA
Operated by Norton Lodge Limited
32 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel much better supported with supervisions and rewards, improved staffing and activities, but governance systems and safety practices are not fully embedded."
Safety & Risk
4/10
!
Ongoing concerns with learning culture, safeguarding systems, risk information in care plans, infection control and environments not fully embedded.
Staff Culture
6/10
✓
Most staff told us they felt much better supported, listened to and valued since our last assessment with supervisions and a new staff reward scheme.
Staffing Levels
6/10
✓
Staffing levels and consistency of staffing had improved since our last assessment; reliance on agency staff had reduced.
Training & Dev
5/10
!
Staff received the training they needed to support people effectively.
Management
4/10
!
A new manager had been recruited who was in the process of registering with CQC but governance systems were not fully embedded and provider audits failed to identify shortfalls.
Programmes
6/10
✓
Leisure activities had improved with two activity coordinators; staff said 'Having two activity coordinators has been really good for residents'.
Points to consider
New manager is approachable and staff feel more involved but oversight systems and records are not reliable yet.
Governance, management and sustainability Score:1 The provider had introduced new... systems... However, these were not all fully embedded. The shortfalls we identified had not always been picked up through the provider audits.
Safety has improved but care plans have gaps like outdated risks and hoist info, plus cleaning rotas not always done.
Involving people to manage risks Score:2 ...some care plans held outdated information. A person required the use of a hoist... not within the persons care plan... Infection prevention and control Score:2 Staff were not always completing the cleaning rota.
Only basic training mentioned with no details on specialist courses or funded qualifications.
Staff received the training they needed to support people effectively.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews