Working at Norton House Trading as Poole Beresford Ltd
Norton House, Elland, HX5 0LU
Operated by Poole Beresford Limited
27 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Good staff training, support and safety systems, but no organised activities programme and only adequate staffing hold it back."
Safety & Risk
7/10
✓
Systems for assessing and managing risk had been improved. Care plans included up to date and comprehensive individual risk assessments which gave staff the information they needed to maintain people's safety.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff we spoke with said they had a good standard of support through supervision, appraisal and day-to-day contact with the registered manager and their team.
Staffing Levels
5/10
!
Review of staff rotas showed there were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
Training records showed staff received the training and support they needed to provide the care people needed safely and effectively.
Management
6/10
✓
Changes in the management structure had been effective in improving quality assurance systems.
Programmes
2/10
✕
Per 2019 comprehensive inspection: low level of feedback about organised activities in the home, people did not tell us they were bored.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care like washing, dressing and meds.
Per 2019 comprehensive inspection: low level of feedback about organised activities in the home
Staffing is adequate but nothing special, with no details on team stability or agency use.
Review of staff rotas showed there were enough staff on duty to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews