Working at Norton House
10 Arneway Street, London, SW1P 2BG
Operated by Anchor Hanover Group
40 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported with strong teamwork and good staff retention, although infrequent cleaning of high-touch surfaces and basic training are drawbacks."
Safety & Risk
6/10
✓
2021 inspection: We were assured that the provider was... using PPE effectively... accessing testing... making sure infection outbreaks... effectively prevented or managed; although... cleaning... not occurring as frequently as recommended by best practice.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Care workers told us they felt well supported... praised the team work and support they received from colleagues. Many care workers had worked... over ten years.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: There were enough staff to safely meet people's needs. Care workers... satisfied with staffing levels. Many care workers had worked... over ten years.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received enough training to carry out their roles. The provider had assessed the mandatory training for care workers and ensured that this was kept up to date.
Management
7/10
✓
Per 2019 comprehensive inspection: Care workers told us they felt well supported... 'I have a good manager.' Managers promoted an open and supportive culture and made sure there was good communication.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had access to a varied and interesting activity programme... exercise sessions, quizzes and drama sessions as well as regular cocktail parties... engagement with local groups including schools.
Points to consider
Just the usual required training, no specialist courses or extra development mentioned.
Staff received enough training to carry out their roles. The provider had assessed the mandatory training for care workers and ensured that this was kept up to date.
Varied group and individual activities led by care staff, but no dedicated activities coordinator or special programmes.
People had access to a varied and interesting activity programme and spent time with care workers on individual activities of their choice... care workers were encouraged and trained to take the lead on group and individual activities.
Surfaces touched often were not cleaned as frequently as best practice recommends for care homes.
Although there was regular cleaning of surfaces which were touched regularly, this was not occurring as frequently as recommended by best practice guidelines for this type of care setting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews