Working at Norton Hall
Woodbury Park, Worcester, WR5 2QU
Operated by Norton Manor Care Limited
31 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices, encouraging leadership, good training and positive culture, but basic activities without structure and adequate staffing hold it back."
Safety & Risk
8/10
✓
Staff understood their responsibilities in reporting any suspected risk of abuse... risk assessments were consistently assessed, reviewed and updated... incidents or accidents had happened the provider had reviewed and made changes.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the home. They all worked well together so people received care that met their needs.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs in a timely way. Staff told us they were confident they had time to look after the needs of people.
Training & Dev
7/10
✓
Nursing staff told us these had included access to specialist external training such as syringe driver use... All staff received supervision.
Management
7/10
✓
The registered manager provided leadership for the staff team... Staff told us they were encouraged to make suggestions and were listened to.
Programmes
4/10
!
People told us activities were offered... They brought in water colours and spent an hour or so with me... spent time individually with people, such as coffee and a chat.
Points to consider
Only basic activities like painting and chats mentioned, no structured programme or activities coordinator so the role is mostly routine care.
People told us activities were offered in the home which were of interest to them... They [staff] brought in water colours and spent an hour or so with me, which was nice. One staff member that provided activities told us they spent time individually with people, such as coffee and a chat.
Staffing is adequate to meet needs but nothing special, no mention of low agency use or stable long-serving team.
There were enough staff to meet people's needs in a timely way... Staff were confident they had time to look after the needs of people and promote and protect people's safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews