Working at Norton Grange Nursing & Residential Care Home
10-12 Crabmill Lane, Coventry, CV6 5HA
Operated by Whitelodge Alveley Limited
29 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management and positive culture, although staffing is adequate without a stable team and training is basic."
Safety & Risk
7/10
✓
Risks associated with people's care were assessed and well managed... Staff recorded incidents and accidents, and these were reviewed by the registered manager and action taken to prevent reoccurrence.
Staff Culture
8/10
✓
Staff gave positive feedback regarding the open, honest and supportive culture... One staff member said, 'I'm very happy, morale is good everyone is supportive, and we work well together.'
Staffing Levels
6/10
✓
People told us enough staff were on duty to meet their needs. One person said, 'There's always staff around who are quick to help me when I press my call bell.'
Training & Dev
6/10
✓
New staff received an induction and worked alongside an experienced staff member... Staff had received safeguarding training and understood their responsibilities.
Management
7/10
✓
The registered manager promoted a positive culture... Staff felt supported... One staff member told us, 'I really enjoy working here the manager is supportive and very approachable.'
Programmes
6/10
✓
The activity coordinator explained they planned activities in line with people's preferences. Activities included trips out for lunch, sensory activities, audio books and themed tea parties.
Points to consider
Staffing is adequate to meet needs but nothing special, with no info on low agency use or stable team.
People told us enough staff were on duty to meet their needs. One person said, 'There's always staff around who are quick to help me when I press my call bell.'
Only standard induction and basic training like safeguarding, no specialist courses or funded qualifications.
New staff received an induction and worked alongside an experienced staff member to get to know people and understand their care needs.
Activities have variety from coordinator but are basic like trips and games, no specialist programmes.
Activities included trips out for lunch, sensory activities, audio books and themed tea parties.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews