Working at Northwood Nursing & Residential Care
206 Preston New Road, Blackburn, BB2 6PN
Operated by Northwood Complex Care Ltd
27 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported by approachable management with good training and enough staff, but medicines safety issues and limited activities hold it back."
Safety & Risk
3/10
✕
The provider continues to be in breach of regulation 12 (Safe care and treatment) related to medicines. Records related to the storage of medicines, the administration of ‘as and when required’ medicines... did not reflect best practice
Staff Culture
6/10
✓
Staff told us they felt valued and respected at work and were confident they were supported by an approachable manager.
Staffing Levels
6/10
✓
People and their loved ones told us that staff were kind, there were always enough staff each day and that they had the right training and skills to support people safely.
Training & Dev
6/10
✓
Staff told us about the training and support that provided them with the skills they needed to support people safely. A staff member commented, 'They [management] are on top of all the training.'
Management
6/10
✓
Staff told us the management team supported them and encouraged their professional development. One staff member commented, '[Registered manager], he’s nice, he’s approachable and he is good with the residents.'
Programmes
4/10
!
Per 2022 comprehensive inspection: 'There were no specific activities staff, care staff provided activities... chair-based exercises and play games and listen to music'
Points to consider
Medication records are inaccurate, stock is expired sometimes, and storage temperatures are not monitored properly.
Homely remedies were available... however we found that two of the items were past their expiry date. For another we found that stock records did not match... Storage areas for medicines were not always monitored to ensure their temperature stayed within the recommended ranges.
Only basic activities like games, music, and chats done by care staff with no dedicated coordinator.
Per 2022 comprehensive inspection: 'There were no specific activities staff, care staff provided activities... we have chair-based exercises and play games and listen to music'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews