Working at Northwick House
16 Northwick Park Road, Harrow, HA1 2NU
Operated by Seva Care (Respite And Residential Services) Limited
5 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by approachable management and enjoy strong teamwork with enough staff, but limited activities and basic training hold it back."
Safety & Risk
8/10
✓
Medicines were managed safely... Risk assessments were in place... The service managed incidents affecting people's safety well.
Staff Culture
8/10
✓
Staff told us, 'Good support here... We have very good team work here. It is one of the best working environments for me.'
Staffing Levels
7/10
✓
There were enough staff to meet people's needs... Staff told us there were sufficient staff and they were not rushed. The service did not use agency staff.
Training & Dev
6/10
✓
Staff completed the Care Certificate... refresher training... Staff attended quarterly 1-to-1 supervision sessions.
Management
8/10
✓
The registered manager was visible in the home, approachable... Staff told us, 'Good support here. I feel supported here and can ask questions.'
Programmes
4/10
!
People supported to attend a day centre... go out to the park and go for a drive in the car.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings like park visits.
People were supported to participate in their chosen social and leisure interests. On the day of the inspection, we observed two people were supported to attend a day centre.
Only standard training like Care Certificate and refreshers, no specialist courses or funded qualifications.
As part of the induction process, staff completed the Care Certificate. Staff also completed refresher training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews