Working at Northwick Grange
19 Old Northwick Lane, Worcester, WR3 7NB
Operated by Northwick Grange Limited
30 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachable leaders and enthusiastic staff who feel valued, but basic activities and agency staffing hold it back."
Safety & Risk
7/10
✓
2021: All infection prevention assurances met; Per 2019: Monthly analysis of accidents and incidents; people protected from abuse; medicines administered safely.
Staff Culture
8/10
✓
Per 2019: Staff spoke with enthusiasm about their work... 'I love my job...' Staff told us they felt valued and could speak to the registered manager or team leaders if they needed support.
Staffing Levels
6/10
✓
Per 2019: The management team ensured there were enough staff... currently using agency staff to cover some shifts but hoped this was a temporary measure whilst new staff were going through the recruitment process.
Training & Dev
6/10
✓
Per 2019: Staff had received training and developed the skills they needed through induction and on-going training. Staff felt confident they had received all the training they needed.
Management
8/10
✓
Per 2019: People, relatives and staff told us they saw the provider and registered manager regularly and found them approachable. The registered manager worked alongside staff, covering shifts where necessary.
Programmes
5/10
!
Per 2019: A range of different activities... guest singers and entertainers, in house games including bingo. People had access to a bright colourfully decorated garden.
Points to consider
Only basic group activities like bingo and entertainers with no dedicated coordinator or specialist programmes, so the role is mostly routine personal care.
Per 2019: A range of different activities and entertainment was on offer... guest singers and entertainers, in house games including bingo.
Staffing is adequate but some shifts covered by agency workers.
Per 2019: currently using agency staff to cover some shifts but hoped this was a temporary measure whilst new staff were going through the recruitment process.
Only standard induction and ongoing training, no specialist courses or funded qualifications.
Per 2019: received induction training, which included a period of shadowing... on-going training. Staff felt confident they had received all the training they needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews