Working at Northway House
96-98 Kingston Road, Taunton, TA2 7SN
Operated by Pebblestones Limited
30 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Enough staff, good training and supportive culture, but no registered manager yet and basic activities hold it back."
Safety & Risk
5/10
!
Medicines were safely managed but further minor improvements were needed... some of the areas we found for improvement had not been identified in these audits.
Staff Culture
6/10
✓
Staff felt well supported by the current manager... Staff told us there was good team work at the home.
Staffing Levels
6/10
✓
Staff spoken with thought there were adequate staff. One member of staff said, “There is always enough staff. If someone phones in sick, we have bank staff we can call.”
Training & Dev
6/10
✓
Staff had received training in abuse and safeguarding... Staff received training to make sure their practice was in accordance with up-to-date legislation and best practice.
Management
2/10
✕
There was a new manager at the home who had applied to the Care Quality Commission to register.
Programmes
4/10
!
An activity worker provided social stimulation for people to help them to remain alert. One person told us, “We have brain games which keeps your mind active.”
Points to consider
No registered manager in post yet, the new one has only applied to register.
There was a new manager at the home who had applied to the Care Quality Commission to register.
Only basic activities like brain games from an activity worker, so the job is mostly routine personal care.
An activity worker provided social stimulation for people... “We have brain games which keeps your mind active." Activities were organised... most activities were carried out in the main lounge.
Minor ongoing issues with medicines like missing details on patch sites and some risk assessments lacking, plus audits missing problems.
records did not always show where these were applied... Risk assessments were not in place for paraffin-containing emollients... some of the areas we found for improvement had not been identified in these audits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews