Last updated: 10 February 2026
"Staff feel valued in a passionate caring culture with strong safety and good training, but occasional agency staff and standard activities hold it back."
People felt safe... protected from the risk of abuse or harm. People's needs and risks were assessed and regularly reviewed... detailed and individualised... Improvements had been made to the management of people's medicines... electronic system... audited monthly
Staff spoke passionately about their role in delivering good quality care... The provider adopted the values of professional, teamwork, caring and respectful... Staff told us '[Staff] enjoy helping people' and another staff member told us '[staff] treat all of the [people] like they are [staff member's] parents'
There were enough staff recruited with a range of skills and experience to support people. The service had a staff team that was almost fully made up of permanent staff and occasionally used agency staff
Staff received induction, training and supervision to support them in their roles. Staff told us; 'The [service] is very good at training!' and 'the training is good and helped [staff] to feel confident in [staff member's] role.' The provider had identified future training needs of the team to enhance their skills further
Staff told us that the registered manager was approachable, fair and professional which helped support this open culture. Staff comments included 'The [registered manager] listens to me' and '[staff member is] part of somewhere where [staff member] is listened to'
Per 2020 comprehensive inspection: People and their relatives spoke positively about the activities... an activity co-ordinator had been employed to co-ordinate and deliver these. Activities such as; singing, skittles, classical music, tennis, a silent disco... local Northleach church choir visited regularly
Staffing levels are fine with mostly permanent team members, but they sometimes use agency workers to cover shifts
The service had a staff team that was almost fully made up of permanent staff and occasionally used agency staff
Activities are regular with a coordinator doing things like games, music and outings, but no special innovative programmes
Per 2020 comprehensive inspection: an activity co-ordinator had been employed... Activities such as; singing, skittles, classical music, tennis, a silent disco were on offer
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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