Working at Northlands House Care Home
6 Westrow Road, Southampton, SO15 2LY
Operated by Bupa Care Homes (CFChomes) Limited
101 bedsNursing homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported with sufficient staffing, but no registered manager yet and nurses behind on training hold it back."
Safety & Risk
6/10
✓
There was a lack of consistency across the various parts of some people’s records... leaders and staff were aware of this issue and work had recently started to review... it will take a further period of time to complete.
Staff Culture
6/10
✓
Staff still felt fully supported in their role and said they could speak to the manager at any time. The recent staff survey showed 80% of staff felt they had access to good career opportunities and 79% felt they received the feedback they needed to grow.
Staffing Levels
6/10
✓
Staff said there were sufficient numbers of staff to provide people’s care... Leaders said they were now fully staffed for nurses and only used agency carers to ensure they had a ‘buffer’... Thirteen of the 25 people... provided negative feedback about staffing levels.
Training & Dev
5/10
!
Records showed not all nurses had completed their annual objective setting meeting or had a supervision in 2024. Not all nurses were up to date with their clinical skills training.
Management
2/10
✕
The manager told us they were in the process of submitting their application to CQC, in order to become the registered manager for the service.
Programmes
/10
✕
Not covered in 2024 responsive inspection; 2019 comprehensive report more than 2 years old.
Points to consider
No permanent manager in post yet, current one still applying to register.
The manager told us they were in the process of submitting their application to CQC, in order to become the registered manager for the service.
Some nurses behind on clinical skills updates and annual objectives.
Nurses had not all had the opportunity to set their annual objectives or to update their clinical skills this year... Not all nurses were up to date with their clinical skills training.
Staffing adequate overall but some residents wait too long for call bells.
Thirteen of the 25 people and relatives we spoke with provided negative feedback about staffing levels... People said their call bells were not always responded to quickly enough.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews