Working at Northgate House
92 York Road, York, YO43 3EF
Operated by Northgate Residential Ltd
33 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff praised the brilliant manager and loved the cohesive team spirit, but staffing lacks long-term stability and training is only standard."
Safety & Risk
7/10
✓
Safeguarding systems were in place and were embedded across the service. Staff were knowledgeable about safeguarding. Medicines were administered safely by trained and competent staff.
Staff Culture
8/10
✓
A staff member told us, 'All the staff are brilliant, we really work well. I love coming to work.' Staff worked as an effective and cohesive team.
Staffing Levels
6/10
✓
People, relatives and staff told us there was usually enough staff on shift to keep people safe. The home used a dependency tool to make sure there was enough staff to support people safely.
Training & Dev
6/10
✓
Staff were appropriately trained and well-supported through induction, shadowing and competency checks.
Management
8/10
✓
Staff spoke highly of the registered manager and the support they received. One staff member said, '[Name of registered manager] is really good, she is brilliant, she will do anything for anyone, she is helpful on the floor.'
Programmes
6/10
✓
There was a wide variety of activities within the home, often related to national events, such as Remembrance Day and Pride month. Some people regularly attended a community choir, and others took part in trips to a dementia cinema.
Points to consider
Staffing is usually enough to keep people safe but nothing special like long-serving teams or no agency use.
People, relatives and staff told us there was usually enough staff on shift to keep people safe.
Only standard training with induction and shadowing, no specialist courses or funded qualifications.
Staff received regular training to keep their skills and knowledge updated. There was a robust induction programme in place... This involved training, shadowing and competency checks.
Varied activities like choirs, trips and events but no dedicated coordinator or specialist programmes.
There was a wide variety of activities within the home, often related to national events... some people regularly attended a community choir, and others took part in trips to a dementia cinema.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews