Working at Northfield House
Tower Hill, Willliton, TA4 4JR
Operated by Voyage 1 Limited
11 bedsResidential homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.3/10
Key Finding
"Outstanding leadership, proud and motivated team culture, plus strong safety practices, although staffing lacks details on agency use or unhurried care."
Safety & Risk
9/10
✓
Personalised risk assessments enabled positive risk-taking; incidents recorded, analysed, lessons learnt; safe medicines with protocols, self-administration supported.
Staff Culture
9/10
✓
Staff well motivated and proud: 'It is all about the people we support... It's a joy to come to work'; felt respected, valued, well supported as a team.
Staffing Levels
7/10
✓
People were supported by adequate numbers of staff... relative: 'There's plenty of staff and consistency of staff too.'
Training & Dev
8/10
✓
Per 2018 report: staff received regular specialist training such as epilepsy, autism, MAKATON; 'We get loads of training. It's brilliant.'
Management
9/10
✓
Registered manager won national care home manager of the year award; 'She is always approachable for any problems you might have and is always there for you if needed.'
Programmes
8/10
✓
People led active social lives with work placements, local radio, quality checker role for provider (per 2018), drama, college, trips; National Autistic Society accreditation.
Points to consider
Staff numbers are good and consistent but no details on agency use or staff saying workloads allow unhurried personalised care.
People were supported by adequate numbers of staff to meet their needs and keep them safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews