Working at Northfield House
Stockton Road, Thirsk, YO7 4AN
Operated by Action for Care Limited
8 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel proud and part of a great supportive team with good training, although no permanent manager yet and occasional agency staff."
Safety & Risk
6/10
✓
Staff understood their safeguarding responsibilities. Risks were well managed and care plans and risk assessments were person centred. The provider made sure that medicines and treatments were safe, although outcomes for as-required medicines were not always documented.
Staff Culture
8/10
✓
Staff told us there was a very good culture and supportive teamwork. They told us, 'I am proud of what we do. I am so happy' and 'Everyone works together, we're a really good team.'
Staffing Levels
5/10
!
Staff told us staffing was much improved. One staff member said, 'There are enough staff. There are odd days with agency but we've had a few new starters so we're not short-staffed like we were probably about a year ago.'
Training & Dev
6/10
✓
Staff received a wide range of effective training and competency checks. Staff told us the training was good. Supervisions and appraisals were in place and staff told us they felt very supported.
Management
5/10
!
A manager from another part of the provider organisation was starting to work at the service and had applied to CQC to become the registered manager. Staff were very positive about the managers and the way the service was organised and run.
Programmes
6/10
✓
Each person took part in a wide range of activities that they were interested in, both within the home and in the wider community. This included hobbies, physical activity and educational opportunities. Relatives said, 'Since the manager change there are more activities'
Points to consider
No permanent manager in post yet, though one is starting soon and staff like the current setup.
A manager from another part of the provider organisation was starting to work at the service and had applied to CQC to become the registered manager.
Enough staff most days after recent improvements, but occasional agency workers and past high turnover.
There are enough staff. There are odd days with agency but we've had a few new starters so we're not short-staffed like we were probably about a year ago. Staff turnover was high.
Only standard training and supervisions, no specialist qualifications or career development mentioned.
Staff received a wide range of effective training and competency checks. Staff told us the training was good. Supervisions and appraisals were in place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews