Last updated: 10 February 2026
"Supportive visible leaders and a positive caring culture where staff feel valued, but missed safeguarding notifications and basic activities hold it back."
We identified the provider had not always submitted notifications to CQC about safeguarding referrals made to the Local Authority... The provider took immediate action and implemented learning.
The management team created a positive, supportive and caring culture in the care home. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
There were enough staff with the right skills, qualifications and experience to provide care and support to people. Staff were deployed effectively throughout the care home.
Managers made sure staff received training and regular appraisals to maintain high-quality care. All staff had access to an ‘app’... with their individual training record. The ‘app’ sent a weekly reminder email... about new training opportunities and requirements.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
People were engaged in activities which supported them to improve their health and well-being. We observed people enjoying a musical activity where they sang, danced and were drinking mocktails and smoothies.
They missed reporting some safeguarding concerns and incidents to the regulator at first.
We identified the provider had not always submitted notifications to CQC about safeguarding referrals made to the Local Authority.
Just basic activities like music sessions and no sign of a dedicated activities coordinator or special programmes.
We observed people enjoying a musical activity where they sang, danced and were drinking mocktails and smoothies.
Staffing is adequate with enough trained staff but no details on retention or low agency use.
Staff were kind and caring and there were sufficient well-trained staff to meet people's needs.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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