Last updated: 10 February 2026
"Supportive management and positive team culture, although high agency staff use affects consistency."
People received medicines as prescribed. However, we identified some minor documentation errors and lack of consistency between units. This was addressed by the registered manager.
One staff member said, "We work well as a team and support each other." Staff spoke positively about the registered manager.
There were adequate staff on duty to met people's needs... The service had been using a high number of agency staff and this could have impacted on people.
Per 2022 comprehensive inspection: Staff received an appropriate induction and training to enable them to provide effective care.
The management were visible in the service and staff told us they felt supported. One staff member said, "Management are supportive and we [staff] can raise issues with them and I think they do listen to us."
Per 2022 comprehensive inspection: The provider employed a wellbeing lead and three wellbeing assistants who supported people to follow their interests and take part in activities.
Adequate staff numbers but high agency use in the past could affect team consistency and familiarity with residents.
The service had been using a high number of agency staff and this could have impacted on people.
Only standard induction and training mentioned with no specialist courses or funded qualifications for career growth.
Per 2022 comprehensive inspection: Staff received an appropriate induction and training to enable them to provide effective care.
Activities supported by wellbeing leads but no named specialist programmes or innovative approaches to enrich the role.
Per 2022 comprehensive inspection: The provider employed a wellbeing lead and three wellbeing assistants who supported people to follow their interests and take part in activities.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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