Working at Northenden House
448 Northenden Road, Sale, M33 2RB
Operated by Caritas Services Limited
6 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Robust safety systems and an open culture where staff feel listened to, although leadership is in transition and a dedicated cleaner would help focus on care."
Safety & Risk
8/10
✓
Systems to protect from abuse robust; medicines management safe with daily audits, protocols and oversight; PBS plans effective in de-escalation.
Staff Culture
7/10
✓
Staff told us service very open to ideas and listening to those who lived and worked; felt confident leaders would address concerns; regular supervisions and staff meetings.
Staffing Levels
6/10
✓
Staffing levels sufficient to meet needs with mostly 1:1 care; staff told us they would benefit from dedicated domestic to focus on care.
Training & Dev
/10
✕
Management
6/10
✓
The registered manager is retiring and overseen by clinical nurse manager, Nominated Individual and external consultant with positive impact on governance; staff told us service open to ideas and listening.
Programmes
6/10
✓
Supported meaningful activities including community trips to park, shop, farm; monthly supper nights; senior support workers plan individualised activities with supernumerary time.
Points to consider
Staff have enough people on shift for one to one care but say a cleaner would help them spend more time on care work.
staff told us they would benefit from a dedicated domestic staff member to allow them to focus on care and support.
Leadership is in transition with the manager retiring and others covering until the new one starts.
The registered manager of the service is retiring, and the service is being overseen by the clinical nurse manager, Nominated Individual and an external consultant. The service has appointed a new registered manager who will start in April.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews