Working at Northcroft
Barrows Road, Cheddar, BS27 3BD
Operated by Orchard Vale Trust Limited
8 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by their manager with a strong team culture and good safety, but agency staffing and non-specialist activities are weaker."
Safety & Risk
8/10
✓
2020: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, managing outbreaks, with audits and clean premises. Per 2019: Medicines administered safely, lessons learnt from incidents.
Staff Culture
8/10
✓
Per 2019: Staff morale was good... 'There a good culture. Very personalised care is really implemented here.' Staff surveys showed strong team spirit and feeling encouraged to be innovative.
Staffing Levels
6/10
✓
Per 2019: There were sufficient staff employed to keep people safe... When there were staff vacancies the provider used regular agency staff... One member of staff said, 'We always have enough staff to do things with people.'
Training & Dev
7/10
✓
Per 2019: Staff had received a range of training including specialist in health and social care... Staff were able to undertake nationally recognised qualifications... 'Training here is good.'
Management
8/10
✓
Per 2019: Staff morale was good... Staff said they enjoyed their jobs and felt well supported by their manager. One member of staff said, 'It's the best manager I've ever had, really supportive.'
Programmes
6/10
✓
Per 2019: People participated in a wide range of activities... swimming, gardening project, sailing, karate, Zumba, gym, music, holidays, cookery group, pub quiz, community food scheme. 2020: 'The Hive' Zoom activities, holiday at home.
Points to consider
Enough staff to get by but they use regular agency workers when vacancies come up.
When there were staff vacancies the provider used regular agency staff who were able to provide consistency to people.
Varied activities like outings, classes and community projects keep things interesting but no specialist programmes or coordinator to make the role stand out.
People participated in a wide range of activities both within and outside of the home. These were aligned with people's hobbies, needs and interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews