Working at Northcourt Lodge Nursing Home
65 Northcourt Avenue, Reading, RG2 7HF
Operated by Northcourt Lodge Residential Care Home Limited
22 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Approachable managers and a positive staff culture stand out, but training misses key topics like communication and nutrition."
Safety & Risk
6/10
✓
2021 IPC inspection assured on most but 'somewhat assured' staff testing not formally recorded and risk assessments not reviewed for COVID; Per 2019: Good safeguarding and risks but minor recruitment gap and secondary dispensing observed
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they enjoyed working... felt well managed and supported. They benefitted from a service which had an open and inclusive culture... Comments included 'I love this job' and 'I am very happy here'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staff were provided in line with the hours identified... People said staff were available when they needed them and had enough time to support them without rushing
Training & Dev
5/10
!
Per 2019 comprehensive inspection: All training the provider considered to be mandatory was up to date but 'not fully in line with the current best practice guidelines for ongoing social care staff training... such as safeguarding children, communication, basic life support, fluids and nutrition'
Management
7/10
✓
Per 2019 comprehensive inspection: Staff said their managers were accessible and approachable and dealt effectively with any concerns they raised. Comments included 'the manager will do anything for us' and 'The manager is always there'
Programmes
6/10
✓
Per 2019 comprehensive inspection: Dedicated activity coordinator provides crafts, quizzes, music and movement, singing, word games, board games, one-to-one time, garden parties, hair and nails; 'We have activities Monday to Friday'
Points to consider
Staff training covers basics and dementia care but misses key recommended topics like communication skills and nutrition.
We noted the training provided to staff at the service was not fully in line with the current best practice guidelines for ongoing social care staff training. For example, topics recommended for social care staff were not included... such as safeguarding children, communication, basic life support, fluids and nutrition
Staffing levels meet daily needs without rushing but no info on team stability or agency use.
Staff were provided in line with the hours identified in people's individual care packages. People said staff were available when they needed them and had enough time to support them without rushing
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews