Last updated: 9 February 2026
"Staff feel supported by managers and enjoy a positive culture with stable staffing, but occasional long waits for help and basic activities hold it back."
There were effective systems in place for monitoring, investigating, and learning from incidents and accidents. People's medicines were managed safely.
Staff told us they enjoyed working at the home and received good support from the registered manager and deputy manager.
the home no longer needed to use agency staff. They told us people using the service had asked for more staff, so they added an additional staff member on each unit.
Records confirmed that staff had completed an induction and training the provider considered mandatory. This included training in areas such as fire safety, food hygiene, oral health awareness, infection control, moving and handling, the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff also received training relevant to peoples care and support needs, for example equality and diversity and dementia awareness.
Staff told us they enjoyed working at the home and received good support from the registered manager and deputy manager.
We saw an activities programme that included boxercise, music for health sessions, Black History Month, a coffee morning every Friday for people and staff, balloon sculpting, church service, chair yoga and visits from entertainers.
Enough staff now with no agency use but relatives say sometimes you wait a long time for help.
Another relative said, 'The staff are very busy. Mostly there are enough staff but occasionally we must wait a long time for their attention.'
Varied activities like music, yoga and quizzes but no specialist programmes or dedicated coordinator to enrich the role.
We saw an activities programme that included boxercise, music for health sessions, Black History Month, a coffee morning every Friday... chair yoga and visits from entertainers.
Waste medicines not handled or returned on time at first, even though fixed during the inspection.
Staff were not following correct waste medicines management processes. Waste medicines were not being returned in a timely manner or handled in line with legislation. This was rectified by the provider and the prescribing pharmacist during the inspection.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp