Working at Northbourne Court

There were effective systems in place for monitoring, investigating, and learning from incidents and accidents. People's medicines were managed safely.

the home no longer needed to use agency staff. They told us people using the service had asked for more staff, so they added an additional staff member on each unit.

Records confirmed that staff had completed an induction and training the provider considered mandatory. This included training in areas such as fire safety, food hygiene, oral health awareness, infection control, moving and handling, the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff also received training relevant to peoples care and support needs, for example equality and diversity and dementia awareness.

We saw an activities programme that included boxercise, music for health sessions, Black History Month, a coffee morning every Friday for people and staff, balloon sculpting, church service, chair yoga and visits from entertainers.