Working at Northbourne

2022: The registered manager had identified, assessed and mitigated all COVID-19 related risks. Per 2018: Accidents and incidents were recorded and analysed to identify trends and lessons learned, fed back to staff.

Per 2018 inspection: Staff were highly motivated and proud to work at the service. A healthcare professional told us 'There's a really good atmosphere. It's more like a family and community than a home.'

Per 2018 inspection: Agency staff were not used at the service. The registered manager told us they had over-recruited to allow for staff absences. They also employed people on apprenticeship schemes.

Per 2018 inspection: Staff mandatory training was up to date. Twelve staff were nominated as dementia champions and completed advanced training.

Per 2018 inspection: Staff told us they received exceptional support from the management team and were 'very proud' to work at the service. Management were 'approachable' and 'very supportive'.

Per 2018 inspection: Doll therapy reduced incidents of aggression; music therapy, Northbourne choir enabled participation; artists in residence project; community hub with themed rooms like shop, pub, cinema.