Working at North Shore Nursing home

People's safety was at the heart of care delivery. The highly detailed risk reduction processes noted at our last inspection were further enhanced... Staff were highly skilled at diverting and de-escalating risks... We found no evidence during this inspection that people were at risk of harm.

Staff engaged... continuously respectful... An employee told us, 'We take equality and diversity very seriously... make them feel comfortable and at home.' A staff member stated, 'The staff here are excellent at that, they really do care about the residents like their own family.'

Exceptional staffing levels to a ratio of nearly 1:1 meant staff had considerable time to maximise each person's independence. One relative said, 'Just by the fact that they have high staffing levels shows they go above and beyond.' Per 2018: up to 23 staff for 25 people.

Per 2018 comprehensive inspection: The registered manager had an exceptional initiative for training... team meetings, handovers, supervision... observation, question and answer sessions, competency testing and role-play. Extensive equality and diversity training maintained (2021).

The registered manager was a very strong leader, passionately caring and supporting staff in the delivery of care. Staff spoke about a fluid approach to people's support throughout each shift. An employee commented, 'I feel very valued as a staff member, I love working here.'

Per 2018: Staff utilised the Pool Activity Level (PAL) framework... activities co-ordinator employed from 08:00 to 20:00 every day, with additional co-ordinator... one-to-one or small group basis. 2021: four or five different activities at any one time: games, pampered, exercise, karaoke.