Working at North Hill House
7 North Hill Park, St. Austell, PL25 4BJ
Operated by ANH Care Homes Ltd
35 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Staff love the kind culture and varied activities, but no permanent manager, weak recruitment checks and lack of supervision hold it back."
Safety & Risk
3/10
✕
Medicines were not consistently managed safely. Medicine administration records (MARs) had not been accurately completed and where errors occurred these had not been investigated promptly.
Staff Culture
6/10
✓
Staff told us, “It’s a brilliant place to work”, “I love it here”, and “There is a culture of kindness in the staff team. I wouldn't be here otherwise”.
Staffing Levels
3/10
✕
Staff recruitment practices were not entirely safe. Interviews were insufficiently robust and work histories and previous performance in care had not been fully explored.
Training & Dev
3/10
✕
Staff had not received regular supervision or annual appraisals. This meant formal opportunities for staff to provide feedback and to identify training needs, development opportunities and career goals were missed.
Management
2/10
✕
The service did not have a registered manager, and the clinical lead had been absent for a significant period of time.
Programmes
6/10
✓
The service employed a full-time activities coordinator... people enjoyed a lunch club social activity... cupcake baking competition... activities available included painting, ball darts and bingo... trips to the garden centre and the pub.
Points to consider
No permanent manager in place yet, so leadership oversight feels unstable.
The service did not have a registered manager, and the clinical lead had been absent for a significant period of time.
Recruitment checks are weak and gaps in work history not fully checked, risking hiring unsuitable colleagues.
Staff recruitment practices were not entirely safe. Interviews were insufficiently robust and work histories and previous performance in care had not been fully explored.
No regular one-on-one supervision or appraisals, so missing feedback and growth opportunities.
Staff had not received regular supervision or annual appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews