Last updated: 10 February 2026
"Staff love the kind culture and varied activities, but no permanent manager, weak recruitment checks and lack of supervision hold it back."
Medicines were not consistently managed safely. Medicine administration records (MARs) had not been accurately completed and where errors occurred these had not been investigated promptly.
Staff told us, “It’s a brilliant place to work”, “I love it here”, and “There is a culture of kindness in the staff team. I wouldn't be here otherwise”.
Staff recruitment practices were not entirely safe. Interviews were insufficiently robust and work histories and previous performance in care had not been fully explored.
Staff had not received regular supervision or annual appraisals. This meant formal opportunities for staff to provide feedback and to identify training needs, development opportunities and career goals were missed.
The service did not have a registered manager, and the clinical lead had been absent for a significant period of time.
The service employed a full-time activities coordinator... people enjoyed a lunch club social activity... cupcake baking competition... activities available included painting, ball darts and bingo... trips to the garden centre and the pub.
No permanent manager in place yet, so leadership oversight feels unstable.
The service did not have a registered manager, and the clinical lead had been absent for a significant period of time.
Recruitment checks are weak and gaps in work history not fully checked, risking hiring unsuitable colleagues.
Staff recruitment practices were not entirely safe. Interviews were insufficiently robust and work histories and previous performance in care had not been fully explored.
No regular one-on-one supervision or appraisals, so missing feedback and growth opportunities.
Staff had not received regular supervision or annual appraisals.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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