Working at North Downs Villa

Plans to manage risks have mistakes like wrong names and don't clearly tell staff how to prevent problems.

we noted these did not demonstrate people’s involvement, evidence updates following review or provide clear guidance for staff on the actions they should take to avoid and prevent certain risks. We also noted inaccuracies such as wrong people’s names and genders within risk assessments.

Quality checks are not strong enough and miss issues like poor risk plans and medication guidance.

the improved quality assurance processes had not been sufficiently robust so as to identify and address the shortfalls we found with risk assessments, medicines and person-centred planning.

No activities coordinator or structured programme, just basic outings like gym visits and shopping plus daily chores.

One person was supported to get ready to go to the gym. And we saw staff support another person to prepare to go shopping.