Working at North Bay House

Safeguarding concerns were referred to the local authority safeguarding team, however, actions to ensure people were kept safe were not taken promptly, resulting in people not always feeling safe and some experiencing harm

Staff we spoke with told us they liked working at North Bay House, and they felt that the provider valued them. However, we also received anonymous feedback from staff that they did not feel valued, and that they were unhappy in their roles

The service did not always have sufficient staffing levels to ensure people’s safety and well-being at all times. For example, we observed that on many occasions there were no staff in the communal areas

Staff had not completed all training relevant to their role to ensure they could meet people's care and treatment needs. For example, pressure area care, and dysphagia (swallowing problems)

Following the inspection the registered manager left their post. They lacked knowledge in multiple areas, including how to prioritise safe, high-quality, compassionate care

We observed people sat in various areas of the home for long periods, with no activity being offered. Records we reviewed showed that minimal activity was happening in the home on a day to day basis