Last updated: 9 February 2026
"Staff get good training and feel supported by approachable managers, but ineffective infection control and outdated quality checks put people at risk."
People were not safe from infectious illnesses as the infection prevention and control measures at Normanton Retirement Home were not effective.
Staff members we spoke with told us they found the management team helpful and approachable.
People were supported by enough staff who were available to safely support them. We saw people were promptly supported when needed or requested.
People were supported by a staff team who had received appropriate training and who felt supported by the management team. Staff members told us they received support and supervision sessions.
The provider had ineffective systems in place to monitor the quality of the service they provided. Their systems failed to identify the issues we had found at this inspection.
People were involved in activities they enjoyed and found stimulating. At this inspection we saw people spending time socialising, reading newspapers and playing bingo.
Infection control was ineffective, putting people at risk of catching illnesses.
People were not safe from infectious illnesses as the infection prevention and control measures at Normanton Retirement Home were not effective.
Managers quality checks were ineffective and had not been updated for years.
The last check had been completed by an external professional in 2012.
Only basic activities like bingo and socialising, so the role is mostly routine personal care.
we saw people spending time socialising, reading newspapers and playing bingo.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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