Working at Normanton Lodge Care Home
Normanton Lodge Limited, South Normanton, DE55 2EF
Operated by Normanton Lodge Limited
67 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Capable leaders foster a positive culture where staff feel valued and listened to, but training lapses in safe moving and basic activities need improvement."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.
Staff Culture
7/10
✓
Staff felt listened to and valued. Staff were supported to raise any concerns. One staff member told us, “I’ve spoken up several times and there is no backlash.”
Staffing Levels
6/10
✓
Leaders planned staff numbers based on people’s needs and kept this under review to ensure sufficient numbers of staff were available. We observed staff to respond quickly when people needed assistance.
Training & Dev
5/10
!
Staff received training relevant to the needs of people using the service. However, we observed not all staff had followed the principles of safe moving and handling when assisting one person.
Management
7/10
✓
Leaders were viewed as capable and caring. Staff felt listened to and valued. One staff member told us, “I can go to [Registered Manager] they are always ready to listen and are really receptive.”
Programmes
5/10
!
Per 2019 comprehensive inspection: The provider employed an activity co-ordinator who planned activities such as painting and drawing, games, trips out, entertainers.
Points to consider
Enough staff to meet needs and answer call bells quickly, but residents say they sometimes have to wait.
“Sometimes we have to wait but if we really needed them, they would be there.”
Staff get training for residents' needs, but some needed reminding on safe ways to help people move.
we observed not all staff had followed the principles of safe moving and handling when assisting one person. No harm resulted and leaders took immediate action to remind all staff of best practice.
Basic activities like arts, games, outings and entertainers run by a coordinator, but no specialist programmes.
Per 2019 comprehensive inspection: activity co-ordinator who planned and organised social activities for people. [...] painting and drawing, games, and trips out [...] entertainers who visited the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews