Last updated: 10 February 2026
"Strong staff retention, positive culture and approachable management, although some recruitment files lack paperwork."
Risks to people were assessed and regularly reviewed. Risk assessments were personalised, detailed... Accidents and incidents were recorded and analysed... lessons were learnt. Medicines were managed, administered and stored safely.
Staff were positive about working at Normanton Lodge... 'I love it here. Everyone gets on so well, we always work together. [Registered manager] and [deputy manager] are both great, their door is always open.'
Staffing seems to be really stable; seems to be the same faces but I don't think they generally use agency. There is hardly any turnover; for me it's reassuring. There were enough staff on duty... staff... did not appear rushed.
Staff spoke positively about the management of the home and how approachable they were. One staff member told us, 'If I was concerned, I would go straight to [registered manager]. They follow everything up and address things quickly.'
Hiring records are safe but some files miss paperwork, and the manager is working to make them more detailed.
Staff were recruited safely, however some of the recruitment files had documentation missing... The registered manager told us that they had been working on improving the recruitment files to make them more detailed and robust, this was work in progress.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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