Working at Normanshire Care Services Ltd
139 Normanshire Drive, London, E4 9HB
Operated by Normanshire Care Services Ltd
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Visible approachable management and strong safety practices, although staffing relies on agency workers and activities lack specialist programmes."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse... Medicines were managed safely. Medicines were stored safely and correctly... lessons learnt from accidents and incidents were shared with staff.
Staff Culture
7/10
✓
Staff spoke positively about the management of the service. Comments included, '[Managers] are very, very approachable' and '[Registered manager] comes here often and door is wide open.'
Staffing Levels
6/10
✓
Records confirmed, and we observed there were enough staff on duty to meet people's needs... The service manager told us they used agency staff to cover planned staff absences and permanent staff were asked to swap their shifts.
Training & Dev
7/10
✓
People were supported by staff who were supported with relevant training. This included training in supporting people with a learning disability and/or autism and positive behaviour support... The provider supported staff with regular supervision and appraisal.
Management
8/10
✓
Management was visible in the service, approachable and took a genuine interest in what people, staff and other professionals had to say. The management team worked directly with people and led by example.
Programmes
6/10
✓
Per 2021 comprehensive inspection: the provider had employed an activities co-ordinator to support people with various activities... observed people going out into the community to the shops... observed one person baking a cake.
Points to consider
Staffing is adequate but they use agency workers sometimes to cover planned absences.
The service manager told us they used agency staff to cover planned staff absences and permanent staff were asked to swap their shifts.
Activities are regular with a coordinator leading outings and baking, but no specialist programmes or partnerships.
Per 2021 comprehensive inspection: employed an activities co-ordinator... people going out into the community to the shops... one person baking a cake.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews