Last updated: 10 February 2026
"Staff feel supported by managers in a positive culture with good safety, although adequate staffing and standard training are drawbacks."
Appropriate safeguarding procedures were in place and staff understood their responsibility for reporting any safeguarding allegations. Risk assessments were in place... Medicines were managed in a safe way.
Staff told us the senior staff team were helpful and supportive. Staff spoke positively about their line manager: 'They are good... Any problem they are ready to help you.'
There were enough staff working at the service to meet people's needs. Staff also confirmed there were enough staff and that they had time to carry out their duties.
Staff undertook regular training to support them in their role. Records showed training included medicines, infection control, first aid, diabetes, challenging behaviour, fire safety, health and safety and the Mental Capacity Act 2005. Staff had regular one to one supervision meetings.
Staff spoke positively about the management team. 'They are supportive in terms of if there is anything we have asked for it has been done. Even if they are not here at the service we can always reach them, anytime.'
People were supported to engage in various activities... Records confirmed regular activities took place including Zumba classes, restaurants, cinema, arts and crafts classes, bowling and train rides.
Staffing levels are enough to meet needs but nothing special, no details on agency use or staff retention.
The service had enough staff to support people in a safe way. Staff also confirmed there were enough staff and that they had time to carry out their duties.
Only standard training like first aid, safeguarding and infection control, no specialist courses or funded qualifications.
Records showed training included medicines, infection control, first aid, diabetes, challenging behaviour, fire safety, health and safety and the Mental Capacity Act 2005.
Activities are regular outings, classes and trips but no dedicated coordinator or specialist programmes.
Records confirmed regular activities took place including Zumba classes, restaurants, cinema, arts and crafts classes, bowling and train rides.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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