Working at Normanshire Care - Longwood Gardens

Appropriate safeguarding procedures were in place and staff understood their responsibility for reporting any safeguarding allegations. Risk assessments were in place... Medicines were managed in a safe way.

Staff told us the senior staff team were helpful and supportive. Staff spoke positively about their line manager: 'They are good... Any problem they are ready to help you.'

There were enough staff working at the service to meet people's needs. Staff also confirmed there were enough staff and that they had time to carry out their duties.

Staff undertook regular training to support them in their role. Records showed training included medicines, infection control, first aid, diabetes, challenging behaviour, fire safety, health and safety and the Mental Capacity Act 2005. Staff had regular one to one supervision meetings.

Staff spoke positively about the management team. 'They are supportive in terms of if there is anything we have asked for it has been done. Even if they are not here at the service we can always reach them, anytime.'

People were supported to engage in various activities... Records confirmed regular activities took place including Zumba classes, restaurants, cinema, arts and crafts classes, bowling and train rides.