Working at Normanhurst Nursing Home
Brassey Road, Bexhill On Sea, TN40 1LB
Operated by Mr David Lewis & Mrs Rohan Hebbes
31 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported with enough staffing and safe risk management, but no registered manager and ineffective quality checks are major concerns."
Safety & Risk
7/10
✓
Risks to people were safely assessed and managed. Medicines were managed safely. Allegations of abuse were taken seriously and fully investigated.
Staff Culture
6/10
✓
Staff told us they felt supported and received regular supervisions. The atmosphere at the home was relaxed and friendly.
Staffing Levels
6/10
✓
There were enough staff to meet the needs of people living at the home. Staff told us, 'There's enough staff, we all work together and support each other.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received mandatory training plus catheter, dementia, first aid, fire marshal, moving and handling, infection control.
Management
3/10
✕
The service did not have a manager registered with the CQC. Quality assurance systems were not effective in identifying concerns.
Programmes
5/10
!
Per 2019 comprehensive inspection: People enjoyed activities like exercise, music, cards, entertainers, trips, with activity staff providing one-to-one sessions.
Points to consider
No permanent manager registered with the regulator, and quality checks missed problems like missing records on cleaning and equipment.
The service did not have a manager registered with the CQC. Quality assurance systems were not effective in identifying concerns.
Only basic activities like music, games, and one-to-one chats, no specialist programmes or coordinator mentioned to make the role more varied.
Per 2019 comprehensive inspection: People told us there were several activities... exercise, trips, music... I enjoy cards and music.
Staffing levels are adequate with enough staff to avoid rushing, but no details on stable team or low agency use for manageable workloads.
There were enough staff to meet the needs of people living at the home. We observed that staff were able to spend time talking to people and did not appear rushed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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