Working at Normandy House
2 Laser Close, Milton Keynes, MK5 7AZ
Operated by CareTech Community Services Limited
6 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Stable staffing with a permanent team and effective training, but gaps in risk plans, medication records and overdue audits hold it back."
Safety & Risk
4/10
!
A range of care and risk support plans were in place but were not always up to date and did not cover all known risks. Some areas of medicine documentation required strengthening.
Staff Culture
6/10
✓
The registered manager and staff promoted a positive and open culture. When issues were brought to the attention of the registered manager they were dealt with appropriately. Staff we spoke to during the inspection told us the manager was supportive and approachable.
Staffing Levels
8/10
✓
There were sufficient staff available to ensure people's support needs were met. Feedback and records confirmed staffing levels were consistent. The service did not use agency staff which meant there was a permanent team available to support people.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: The staff team had the skills and knowledge to meet people's needs. Appropriate training had been completed and ongoing refresher training was provided. This included specialised training to support people, for example autism and dementia care.
Management
4/10
!
Quality assurance processes were not fully effective as they were not always timely. For example, accidents and incidents had not been audited since April 2021 and the quarterly health and safety audit due in July 2021 had not been done.
Programmes
4/10
!
Per 2019 comprehensive inspection: People were supported to follow their hobbies and interests. For example, one person liked to make jewellery, the person proudly showed us some jewellery they had made. Staff said, people enjoyed listening to music.
Points to consider
Risk plans and medication records had gaps and weren't always up to date.
A range of care and risk support plans were in place but were not always up to date and did not cover all known risks. Some areas of medicine documentation required strengthening.
Quality checks like audits on accidents and safety weren't done on time and missed some problems.
Quality assurance processes were not fully effective as they were not always timely. For example, accidents and incidents had not been audited since April 2021 and the quarterly health and safety audit due in July 2021 had not been done.
No activities coordinator or structured programme, just basic hobbies like jewellery making and music.
Per 2019 comprehensive inspection: People were supported to follow their hobbies and interests. For example, one person liked to make jewellery... Staff said, people enjoyed listening to music.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews