Working at Normanby House
6 Belgrave Crescent, Scarborough, YO11 1UB
Operated by St. Cecilia's Care Services Limited
25 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A family atmosphere and strong teamwork shine through with good training, but staffing stability lacks detail and owners' oversight needs strengthening."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed. Provider had effective safeguarding systems. Per 2022 targeted and 2019 comprehensive inspections.
Staff Culture
8/10
✓
People enjoyed the family atmosphere the staff and managers had created... Staff had worked well as a team. Per 2019 comprehensive inspection and 2022 targeted inspection.
Staffing Levels
6/10
✓
There were enough staff on shift to enable people to do the things they enjoyed and they received care and support in a timely way. Per 2019 comprehensive inspection. Provider had measures to mitigate COVID-19 related staff pressures. Per 2022 targeted inspection.
Training & Dev
7/10
✓
Staff had completed an induction and training programme. The Parkinson's disease training was really good. Staff had opportunity for support, supervision and appraisal. Per 2019 comprehensive inspection.
Management
6/10
✓
Staff told us they felt listened to and that the registered manager was approachable. Per 2019 comprehensive inspection.
Programmes
6/10
✓
People enjoyed a range of outings and in-house activities... quiz night, their outing to cricket and time spent in the garden. Care workers took a lead role in designing activities. Per 2019 comprehensive inspection.
Points to consider
Staff numbers meet basic needs but no details on team stability or agency worker use.
There were enough staff on shift to enable people to do the things they enjoyed and they received care and support in a timely way. Per 2019 comprehensive inspection.
Activities offer variety like outings and quizzes but care staff run them with no dedicated coordinator.
Care workers took a lead role in designing activities and supporting people to take part. Per 2019 comprehensive inspection.
Owners' checks on the home need to get stronger for better oversight.
We discussed with the provider the need for a more robust governance of the service from them... They agreed to do this. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews