Working at Norley Hall Care Home
Norley Hall Avenue, Wigan, WN5 9LP
Operated by Millennium Care (U.K.) Limited
52 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff enjoy a happy family atmosphere with varied activities programmes and good training, although staffing relies on bank and agency cover for shortages."
Safety & Risk
8/10
✓
2022: 'We were assured that the provider was... using PPE effectively... infection outbreaks can be effectively prevented or managed'; Per 2019: 'Medicines were being managed safely... Accidents and incidents... analysed... Learning was shared.'
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'Staff told us they enjoyed working at the home... One told us, "The best thing about working here is the atmosphere. The staff and the residents are like one big happy family."'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'People and relatives told us enough staff had been deployed... any shortage due to sickness or absence was covered, either via bank staff or agency staff who knew the home and residents.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff received sufficient training... compliance was at 98% or above overall... Staff were also supported to achieve recognised care related qualifications.'
Management
7/10
✓
Per 2019 comprehensive inspection: 'People and relatives told us the home was well led with both the registered and deputy managers being visible and approachable... Staff... "I feel really supported in my role."'
Programmes
8/10
✓
Per 2019 comprehensive inspection: 'varied activities programme... facilitated Lego therapy and sensorial sessions... worked in conjunction with... Playlist for Life and Eden Alternative... local school regularly visiting.'
Points to consider
Staffing is adequate but they use bank and agency staff to cover shortages, so it might feel busy at times.
Per 2019 comprehensive inspection: 'any shortage due to sickness or absence was covered, either via bank staff or agency staff who knew the home and residents.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews