Last updated: 10 February 2026
"Staff feel well supported by approachable management and strong teamwork, but uncertain staff retention and routine activities leave some unoccupied."
Staff were confident about how to report any concerns... confident the registered manager would take any concerns seriously... Medication was well managed and people received their prescribed medicines.
All staff described exceptional teamwork and support from the registered manager... 'Her door is always open.'
People, relatives, and staff told us, and records showed, there were enough staff to meet people's needs.
Staff received training in a variety of subjects the provider deemed mandatory, such as first aid and moving and handling, staff also received training to help them meet people's specific needs, such as epilepsy and dementia care... regular supervision sessions.
Staff felt very well supported... the registered manager was approachable, was always available for advice and support, and addressed any concerns quickly.
Relatives praised staff and told us how much activities... had increased... trips to the local beach, park, and theatre... Easter egg races and a visit to a sea-life centre.
Staffing is adequate now with enough staff to meet needs after adding more, but no info on staff sticking around long-term or low agency use.
When I started it was hard... but there are more staff now. It's all good now... there were enough staff to meet people's needs.
There are outings and group events like trips and sing-alongs, but many residents sit doing nothing for long periods so days can feel routine.
However, some people were just sitting unoccupied for long periods of time... 'There is not enough to do, we just sit around a lot.'
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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