Working at Norfolk House Care Home
34 Norfolk Street, Wigan, WN6 7BJ
Operated by Chris Care Service (UK) Limited
18 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Supportive management and a family culture, but a lack of staff retention details and no dedicated activities coordinator hold it back."
Safety & Risk
8/10
✓
Staff were trained to recognise potential risks and signs of abuse. Risks to people's safety and wellbeing were assessed and reviewed by the registered manager.
Staff Culture
8/10
✓
The registered manager fostered a culture of acceptance and respect. Feedback showed a 'family' approach to care and support was embedded within the service.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and keep them safe.
Training & Dev
7/10
✓
Staff had access to additional training to support them in their role. Staff told us they had completed specific training courses to meet the needs of the people receiving care.
Management
8/10
✓
Staff spoke very positively about the registered manager. One staff member said, 'They [registered manager], are wonderful; very approachable and if there is anything we need or any concerns, they are very supportive.'
Programmes
6/10
✓
People were offered a range of activities and opportunities to socialise by staff.
Points to consider
Staffing is safe and enough for needs, but no details on low agency use or long-term staff retention.
There were enough staff to meet people's needs and keep them safe.
Varied activities like seasonal events and socialising are offered, but no dedicated coordinator or specialist programmes.
People were offered a range of activities and opportunities to socialise by staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews