Working at Norewood Lodge Care Home
72 Nore Road, Portishead, BS20 8DU
Operated by Bupa Care Homes (ANS) Limited
44 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported and well trained with good activities and community links, but agency staff cover nights and the keyworker system isn't working well."
Safety & Risk
6/10
✓
People had risk assessments in place... in some cases records relating to risk management would benefit from further detail.
Staff Culture
6/10
✓
Staff felt supported and well trained. They received supervision as part of their professional development.
Staffing Levels
5/10
!
some agency staff were being used, mainly to cover night shifts.
Training & Dev
6/10
✓
Staff were positive about the training and support they received.
Management
6/10
✓
The registered manager was aware of and understood the duty of candour... There were systems in place to monitor quality and safety in the service.
Programmes
6/10
✓
There were activity coordinators working in the home... links with the local community had been built... local primary school visited.
Points to consider
Staffing is adequate but relies on some agency workers for night shifts.
some agency staff were being used, mainly to cover night shifts.
Only standard training with no specialist courses or funded qualifications mentioned.
Staff were positive about the training and support they received.
Keyworker system not working well so staff may not have strong links with specific residents.
keyworker system in place at the home, however staff feedback was that it wasn't currently working well.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews