Working at Norcrest
30 Norbury Crescent, London, SW16 4LA
Operated by Care Expertise Group Limited
11 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A rewarding family-like culture and suitable training, although uncertain staff retention and basic activities are drawbacks."
Safety & Risk
6/10
✓
People were protected from abuse and improper treatment, with good risk assessment processes.
Staff Culture
8/10
✓
One relative said, 'The staff are excellent... It's like a family home.' Staff told us how rewarding they found their work.
Staffing Levels
6/10
✓
The registered manager, staff and relatives told us there were enough staff deployed to support people safely.
Training & Dev
7/10
✓
Staff received a programme of suitable training in topics relevant to their role, including BILD-approved positive behaviour support.
Management
7/10
✓
Staff told us the registered manager was approachable and took any issues they raised seriously.
Programmes
6/10
✓
Each person had an activity programme in place based on their interests, including group outings and holidays.
Points to consider
Staff numbers are enough for safe care, but no details on low staff turnover or agency use.
The registered manager, staff and relatives told us there were enough staff deployed to support people safely.
Activities include outings and holidays, but no specialist programmes or dedicated coordinator.
Each person had an activity programme in place based on their interests. The provider also supported people to go on holiday.
Minor issues like a missed medicine stock error and pending capacity assessments.
staff had not identified a pharmacy error... The provider had not always assessed whether people lacked capacity.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews