Last updated: 9 February 2026
"Staff feel supported by approachable management with good training and team culture, but COVID-related staffing shortages and infection control concerns held it back."
We were somewhat assured that the provider was using PPE effectively and safely; promoting safety through the layout and hygiene practices; making sure infection outbreaks can be effectively prevented or managed. (2022 targeted inspection)
Staff told us they felt supported by the management team and the team communicated regularly and effectively. People, relatives and staff had confidence in the leadership. Per 2018 comprehensive inspection.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. (2022 targeted inspection)
Staff had received the training they required... autism training, mental health training, MAPA training... receiving regular supervisions. Per 2018 comprehensive inspection.
Relatives and staff were positive about the management... staff told us, 'feel listened to, management are approachable... supported by manager, very supportive.' Per 2018 comprehensive inspection.
People were supported to plan their daily activities... attend 'Project' for accredited education, voluntary job, visit shops, cafés, parks, churches and temples, sensory room. Per 2018 comprehensive inspection.
Staffing was adequate but COVID caused staff shortages that needed special measures to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
No activities coordinator or specialist programmes, so the role mixes personal care with basic outings and community visits.
People were supported to plan their daily activities in an activity planner... attend 'Project' where they could achieve an accredited education... visit local amenities such as shops, cafés, parks, churches and temples. Per 2018 comprehensive inspection.
Some concerns over infection control like PPE use and cleaning that weren't fully assured.
We were somewhat assured that the provider was using PPE effectively and safely. We were somewhat assured that the provider was promoting safety through the layout and hygiene practices of the premises.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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