Last updated: 10 February 2026
"Staff enjoy high morale and strong teamwork with enough staff for needs, but risk plans are not always followed and some lack confidence handling challenging behaviour."
People had individual risk assessments contained in their care and support plans, but these were not always known or followed by staff.
Staff reported high morale and enjoyed their role in supporting people. Teamwork was evident and staff gave praise for the support they gained from one another.
There were enough staff to support people's care needs. People required a high ratio of support from staff and rotas showed this level was met. However, the deployment of staff was not always effective.
Safety related training was completed, such as for positive behaviour support, yet some staff reported a lack of confidence when dealing with some behaviour that challenged.
People and staff felt supported by the management team and felt they were approachable, although not all staff felt their views were considered.
A range of meaningful activities was considered for each person, including activities in the community, with due regard for people's religious and cultural needs.
Managers are approachable but not all staff feel their views count and quality checks miss problems.
People and staff felt supported by the management team and felt they were approachable, although not all staff felt their views were considered. Quality checks were not always robust enough
Staff sometimes do not follow risk plans and accident records lack details on what was learned.
People had individual risk assessments contained in their care and support plans, but these were not always known or followed by staff. Incident records lacked detail, such as outcome and debriefs
Training covers basics but leaves some staff lacking confidence with challenging behaviour.
Safety related training was completed, such as for positive behaviour support, yet some staff reported a lack of confidence when dealing with some behaviour that challenged.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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