Working at Norcott House

Managers are approachable but not all staff feel their views count and quality checks miss problems.

People and staff felt supported by the management team and felt they were approachable, although not all staff felt their views were considered. Quality checks were not always robust enough

Staff sometimes do not follow risk plans and accident records lack details on what was learned.

People had individual risk assessments contained in their care and support plans, but these were not always known or followed by staff. Incident records lacked detail, such as outcome and debriefs

Training covers basics but leaves some staff lacking confidence with challenging behaviour.

Safety related training was completed, such as for positive behaviour support, yet some staff reported a lack of confidence when dealing with some behaviour that challenged.