Working at Norbury Hall

Risks relating to people's care were well managed, although risks relating to pressure ulcers for one person could be improved as their pressure mattress was not always at the correct settings.

One staff member told us, 'I like working here we all get along the morale is good. We work as a team.'

There were enough staff to support people safely and the provider had invested significantly to improve staffing numbers since our last inspection.

Staff were supported to complete diplomas in health and social care with leadership qualifications for senior staff.

The registered manager engaged well with people using the service, relatives and staff and staff felt well supported by them.

three activities officers planned and led daily activities. They also spent time with people who spent most of their time in their rooms to reduce their social isolation.