Working at Norbury Crescent

The provider had a robust system in place to track medicines stocks and carried out frequent checks. The provider had assessed risks relating to people's care and put reliable plans in place for staff to follow. Staff received training in safeguarding.

A relative told us, 'There are enough staff and there's a low turnover.' The registered manager and staff also said there were enough staff with few difficulties covering shifts. The staff turnover was low and most staff had been with the service since they were established.

Staff received training in topics including learning disability awareness, autism, positive behaviour support, epilepsy and diabetes awareness. Staff were also supported to obtain diplomas in health and social care. Staff received supervision with the registered manager.