Working at No 9
9 Thornhill Park, Sunderland, SR2 7JZ
Operated by North East Autism Society
6 bedsResidential homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.3/10
Key Finding
"Staff feel valued in a family-like culture with fantastic activities and programmes enhancing lives, supported by stable long-serving teams and approachable management."
Safety & Risk
8/10
✓
Staff had a good understanding of safeguarding vulnerable adults. The service had a designated 'safeguarding champion' and safe medicines management.
Staff Culture
9/10
✓
A staff member told us, 'I love the people we support. We're like a big family.' Staff felt supported and valued by the registered manager.
Staffing Levels
8/10
✓
There were enough staff on duty to keep people safe and meet people's needs in a timely manner. All the staff have been here years which is a positive sign.
Training & Dev
8/10
✓
All staff were currently completing a distance learning course in 'understanding autism'. Staff received regular supervisions and annual appraisals.
Management
8/10
✓
Relatives and staff told us the registered manager was approachable. Staff spoke positively about the management team as approachable, understanding and flexible.
Programmes
9/10
✓
People had access to a fantastic range of activities which enhanced their quality of life including SMART targets, iPad communication technology, holidays, trips and daily living skills development with measurable progress.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews