Last updated: 9 February 2026
"Supportive hands-on management and a happy family-like culture, although staffing lacks details on retention and activities have no dedicated coordinator."
Safeguarding systems and training in place, staff know how to report; risk assessments reviewed with clear guidance; medicines managed safely with audits and competencies.
Staff said 'like my second family', 'happy and enjoy their work', 'lovely atmosphere', positive open culture with good teamwork.
There was enough staff on duty to meet people's needs; staff said 'I don't think I have ever been on shift when we were short staffed'.
Staff praised 'in-depth' induction, 'thorough' medicines training, shadow shifts after training, progression to senior carer, and regular supervision.
Staff said the registered manager was 'amazing' and 'so supportive'; described as hands-on, helping with breakfast daily and visible presence.
Varied activities programme with trips several times a week to beach, museums, bowling; cooking, baking, vegetable garden.
Staffing is adequate and staff say they've never been short staffed, but no details on agency use or staff retention.
There was enough staff on duty to meet people's needs. Staff told us they felt there were enough staff on duty to meet people's needs. One member of staff said, 'I don't think I have ever been on shift when we were short staffed.'
There are regular trips, outings, cooking and gardening, but no activities coordinator or specialist programmes mentioned.
There was a varied activities programme in place. People were supported to go on trips several times a week... The service encouraged people to take part in cooking and baking. There was a small vegetable garden outside...
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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